Refund policy

Returns and Exchanges Policy

Returns

• You have up to 14 days after receiving your order to request a return.
• Items need to be new, unused, and in their original packaging/condition.
• Custom or personalised products can’t be returned, since they’re made especially for you.

Refunds

• As soon as we get your item back and check it, we’ll process your refund.
• Your refund will be sent to the same payment method you used when buying, within 10 days of approval.
• The refund doesn’t include the shipping costs from your original order.
• The return shipping costs are your responsibility.

Faulty or Defective Products

If you received a faulty product, don’t worry — just check our Warranty page to see how to proceed.

 

How to Return or Exchange Your Order

Step 1: Log In to Your Account

• Use your email to log in. No password is required — simply enter the verification code sent to the same email address used for your order.

Step 2: Request a Return or Exchange

• Go to your profile page and navigate to “Orders.”
• Click on “Request Return” for the order you wish to return or exchange.

Step 3: Provide Return or Exchange Details

• Select the reason for the return.
• If you want to exchange your item, mention the desired replacement in the notes section.

Step 4: Confirmation and Instructions

• You will receive an email with the status of your request.
• If your return or exchange is approved, ship the item to the following address:
  
  
  Search4Fun, Lda
  Rua da Cedofeita, Parque Industrial das Sete Fontes 4
  4710-553 Adaúfe, Braga, Portugal
  store@quad-sports.com
  +351 253 119 842
  

Step 5: Exchanges and Price Adjustments

• For exchanges involving a price difference:
• If the new item is more expensive, you will receive an invoice for the difference.
• If the new item is cheaper, we will refund the difference to your original payment method.

Need Help?

If you have any questions or need further assistance, feel free to contact us — we’re happy to help!