Refund policy

Returns, Exchanges, and Cancellation Policy

How to Cancel, Return, or Exchange Your Order

Log in to your account at account.quad-sports.com using your email address — no password needed, just enter the verification code sent to your email.

Step 1 — Go to Orders
Navigate to your profile page and open "Orders."

Step 2 — Choose Your Action

• If your order hasn't shipped yet, click "Cancel Order" to cancel it immediately, free of charge.
• If your order has already arrived, click "Request Return" to start a return or exchange.

Step 3 — Provide Details (returns and exchanges only)
Select the reason for your return. If you'd like an exchange, mention the desired replacement in the notes section.

Step 4 — Confirmation and Instructions
You'll receive an email confirming your cancellation, or with the status of your return or exchange request. If approved, ship the item to:

Search4Fun, Lda
Rua da Cedofeita, Parque Industrial das Sete Fontes
4710-553 Adaúfe, Braga, Portugal
store@quad-sports.com
+351 253 119 842

Step 5 — Exchanges and Price Adjustments
If the new item is more expensive, you'll receive an invoice for the difference. If it's cheaper, we'll refund the difference to your original payment method.

Conditions

Cancellations

You can cancel your order free of charge at any time before it has been processed and shipped. If your order has already been processed or shipped, it can no longer be cancelled directly — but you can request a return once you receive it.

If your cancellation is approved, you'll receive a full refund to your original payment method within 10 days, with no shipping costs charged.

Returns

You have up to 14 days after receiving your order to exercise your right of withdrawal and request a return — no reason needed. The 14-day window starts from delivery of the last item on your order and extends over weekends and public holidays.

Items must be new, unused, and in their original packaging and condition. Custom or personalised products cannot be returned, as they are made specifically for you.

Refunds

Once we receive and inspect your returned item, we'll process your refund. Refunds are sent to the same payment method used at purchase, within 10 days of the cancellation being approved or of us receiving and verifying your return.

Please note:

• The refund does not include the shipping costs from your original order.
• Return shipping costs are your responsibility.

Faulty or Defective Products

If you received a faulty product, please visit our Warranty page for instructions on how to proceed.

Legal Framework

This policy respects your right of withdrawal as set out in Directive 2011/83/EU and Directive (EU) 2023/2673, which requires that cancelling or returning an order be as simple as placing it. This section does not limit any other rights you may have under the law of your country of residence.

Need Help?

If you have any questions or need further assistance, feel free to contact us — we're happy to help!